Quality, Governance & Assurance
Our quality direction is designed to help clients understand how work is governed, evidenced and assured. It is proportionate to the requirement and does not rely on unsupported certification claims.
BFG quality management direction
Engagement ownership, documented decisions, acceptance criteria, risk classification, evidence control and learning are built into the delivery method. The relevant controls are agreed with the client before work begins.
Controls that support confidence
- Proportionate risk classes and delivery assurance.
- Independent review where the requirement warrants it.
- Evidence and claim discipline across reports and public communications.
- Data, cyber and information governance appropriate to the work.
- Third-party due diligence and conflicts checks.
- Ethics, complaints handling and corrective action.
Certification and accreditation
No ISO certification, accreditation or regulated status is claimed here unless it has been verified and approved for publication.